Sessions are scheduled in advance and are a time reserved exclusively for our clients. When a session is cancelled or rescheduled without adequate notice, we are unable to fill this time slot by offering it to another current client, a client on the wait list, or a client with an emergency. To protect our time, and for both your care and the respect of our other clients, this cancellation policy has been put in place for all coaching and counseling sessions:
Effective & Revised March 15, 2023
Unless extraordinary circumstances apply:
• A 50% cancellation fee (50% of your total session fee) will be applied and auto-deducted when a session is cancelled less than 24 hours in advance.
• A 100% cancellation fee (100% of your total session fee) will be applied and auto-deducted when a session is cancelled less than 3 hours prior to session time the same day.
• A No Show fee (100% of your total session fee) will be applied when you fail to appear within 15 minutes of your appointment time. Additionally, when you are late, the lost time will not be made up.
Exceptions will be considered on a case by case basis.
50% Fee Example: If your session is scheduled for March 28 at 4:00pm central time, you must reschedule or cancel your appointment no later than March 27 at 4:00pm central time to avoid being charged a 50% cancellation fee.
100% Fee Example: If your session is scheduled for March 28 at 4:00pm central time, you must reschedule or cancel your appointment by March 28 at 1:00pm central time to avoid being charged a 100% cancellation fee.
No Show Fee Example: If your session is scheduled for March 28 at 4:00pm and you do not arrive by 4:15pm, your session will be deemed a No Show and a 100% session fee will be applied. If you arrive at 4:10pm, your session may resume but no time will be made up.
Other situations: If a session is cancelled or rescheduled less than 24 hours in advance more than 3 times, a 100% cancellation fee will be applied to any future cancellations or reschedules made less than 24 hours in advance for that specific client.
If a session is cancelled or rescheduled with greater than 24 hours notice, no cancellation will be applied.
If a session is cancelled or rescheduled at the request of Living on Purpose LLC or team member, no cancellation fee will be applied.
Please understand that your sessions should be viewed as any other important appointment you make for yourself. Coaching or counseling is an investment in yourself. The decision to cancel for any reason other than serious illness or emergency should be heavily weighed against the benefit you would miss out on from keeping your appointment.
A cancellation policy is standard practice with most counseling agencies and private practices. It is our desire to adhere to standard practices for your benefit as well as our own. It is also our desire to keep our rates affordable and to work with any client who is in need.
Since consultations are free of charge, there is no cancellation fee associated with them. However, potential clients that cancel their consultation with less than 24 hours notice and/or who miss their consultation appointment more than twice will not be allowed to schedule another one. Instead, a standard paid service will have to be scheduled and will be subject to the above cancellation policy.
Thank you for your understanding of this matter.
Crystal Renaud Day, MAPC